multiple mail us sending

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hi all

my issue is that when some users sending a mail (probably an attachment approx. 10-20 mb size),the mail in outbox but all senders address getting the mail multiple times like 10-15 times.

please help

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Ronnie H.
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Hi Shamnas, and sorry to hear that you're running into trouble sending mail. With a lot of programs, when there is an error sending mail to a recipient, the mail program will try to resend the message again and again until it goes through. 

The issue is: this usually only happens to the one recipient that is having an issue. It sounds like it is happening to everyone you send a message to. 

Could you please tell us what kind of hosting plan you are on - Shared, VPS, or Dedicated Server? Also, what software are you using to send these emails? Have any exim settings been changed or updated? 

Please provide a few more details and we'll try to narrow it down for you. Hope that helps!

Avatar
Ronnie H.
  • Answer
  • Answered

Hi Shamnas, and sorry to hear that you're running into trouble sending mail. With a lot of programs, when there is an error sending mail to a recipient, the mail program will try to resend the message again and again until it goes through. 

The issue is: this usually only happens to the one recipient that is having an issue. It sounds like it is happening to everyone you send a message to. 

Could you please tell us what kind of hosting plan you are on - Shared, VPS, or Dedicated Server? Also, what software are you using to send these emails? Have any exim settings been changed or updated? 

Please provide a few more details and we'll try to narrow it down for you. Hope that helps!