late payment

  • updated
  • Answered

HI, I have an hosting account, that forgot to pay for. Do I lost all my website data for a late payment? 
In case if I lost my websites, are there any options to recover them? 
Thank you

Arnel C
  • Answered

Hello Anton,

Thanks for the question about losing your hosting account for a late payment.  In general, accounts are not immediately removed due to a late payment.  You should contact our Customer Service team to ask about your account and to work out the payment issue.  If the account is closed out, then if you don't have a backup of your site you will lose your website data. 

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.