I am being charged for a site that cannot be reached

  • updated
  • Answered

This site can’t be reached

server IP address could not be found.

  • Try running Windows Network Diagnostics.


Duplicates 1
why am I being charged for a domain I cancelled March 6th

my trial expired I cancelled on March 6

Arnel C
  • Answered

Hello, Cathy,

Sorry for the issue with the domain.  Both issues - the site can't be reach and the charge for the domain are related.  A domain must be registered in order to be recognized on the internet.  Since you cancelled the domain, it is no longer registered and viewable on the internet.  Please contact our Customer Service team for immediate assistance with registering or renewing your domain.

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.