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Answered

Are your email servers blocking access for certain users? Working form home I have to use Hughesnet for an ISP. Using that network I cannot connect to the inbound server . Can ping from Verizon but not from Hughesnet.

GeraldC 2 months ago updated by JT S. (Technical Writer) 2 months ago 1

Cannot access the Stonemountainltd inbound server at inmotionhosting via Hughesnet. Cannot connect via telnet, and cannot ping the server either. But I can access the server via my cellphone's Verizon connection. When I set the same cellphone to use my Wifi/Hughesnet, the cellphone also cannot access the server, just like my PCs.

I had a friend ping from a non-Hughesnet domain, and his ping went unanswered also. But pinging from within our StoneMountain office works as expected.

Answered

Hello and thanks for contacting us. I recommend you follow our guide to strengthen email authentication and contact Live Support for further assistance..