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Welcome Inside InMotion Hosting!

Ever wonder what it's like to work for a company that takes pride in their work, understands the importance of excellent customer service, and recognizes that their most important assets are their team members?

Welcome to the InMotion Hosting Blog, a place to learn more about what goes on behind the scenes of our rapidly growing organization. Get to know our team through Employee Spotlights and see what happens when we're out and about making a difference in our local communities as well as kicking our feet up at company events.

Do you like what you see? Click the link below to see our current position openings!

Tech Program Students at IMH

This week our Virginia office was very happy to host high school students from the Advanced Technology Center. The Advanced Technology Center offers a tech program for a variety of STEM interests. Programs offered include information technology and computer sciences, digital design and marketing, and engineering and manufacturing. We’ve partnered with the ATC over the years to provide insight into the business and the web design industry.

These students are hard at work creating a web design business from the ground up over the course of 9 months. They’re gaining hands-on experience not only with web design but also with marketing, sales, and financial management skills needed for a successful startup. Our Web Design and Sales teams gave great pointers to the students. But they also need to learn how to put all their skills into action. They will go on to craft their business model and create actual working sites for customers! Then, the group will also compete with other student-organized businesses across the country.

Best of luck to Blossom Web Design! Remember to always thrill your customers through exceptional service and show them what your business stands for.

tech program at IMH

 

high school tech program

 

If you’re looking for a tech program for high school students, check out the Advanced Technology Center’s programs here.

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Better Than Black Friday Deals

The holiday season is officially upon us, and we know many of you were probably out shopping on Black Friday trying to score the best deals.  As amazing as the savings were on things like toys, sweaters, and of course electronics, some of our employees got the best deal around…a free TV! As you may have seen, our “P.R.O.P.S.” committee focuses on Prizes Rewards & Otherwise Promoting Success within the Customer Success department. Last month, the committee met and voted to award 3 deserving team members with a brand new Toshiba 50” TV. Congratulations to Cody, Brandon, and Noah – we hope you enjoy your prize! Thank you for your continuing drive to delight every customer with friendly, professional service.

 

Interested in joining the team and seeing what awesome deals you could win? Take a look at our Employment Page for current openings.

 

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Career Paths at IMH – Brad M.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are using our Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. This week we are featuring our Development Lead, Brad, who oversees our Product Development Department. He currently has an open WordPress Developer position! If you would like to apply to this position, please click here. We hope you enjoy!

 

 

Hometown: Virginia Beach, VA

Position: Development Lead

Been with InMotion Hosting since: August 2007

 

  How have you enjoyed working in the web hosting industry since starting at InMotion Hosting? 

   

Before working at InMotion Hosting, I actually worked for about a year at another hosting company. Their infrastructure had quite a few problems, and so I got first hand experience on how not to run a web hosting company. When I came to InMotion Hosting, I was immediately surprised at how well everything was setup, and how smoothly operations ran. I’ve really enjoyed seeing first hand how putting the customer first helps a company profit and grow.

   

What is your current role at InMotion Hosting? What do you like most about it?

   

My current role with InMotion Hosting is Development Lead for the Product Development department. What I like most is the opportunity to work on all aspects of a product, not just development. Besides simply writing code, I get the opportunity to work on marketing and support. There’s a lot of potential in making our products very successful, and taking part in all aspects really helps to see the big picture and plan ahead.

   

What position did you start in with IMH? Tell us about your career growth since then.

   

I started at IMH in 2007 as a Tier1 in support. I moved on to Tier2 support, which gave me the opportunity to learn more about keeping servers running well, setting up and configuring VPS’s, and more. After that, I helped start the Training Department. I eventually moved on the helping start the Customer Community department, which focuses on writing great support tutorials for the website. Then, a little over 5 years ago, I was asked to help start the Product Development department, where our focus was on creating solutions to help WordPress users build and maintain WordPress websites.

   

Coolest gadget you own, want to own or have read about?

   

I’d like to get my hands on a nice oculus rift. I’m very interesting in VR and the possibilities that are there.

   

What would you like to tell us about yourself?

   

I feel very lucky to have joined InMotion Hosting. I was at the right time at the right place. It’s been rewarding to watch a small company grow to as big as it is today, and it’s been really fun learning and helping out with that growth wherever I can.

   

How have you used our Professional Development Program?

   

I attended a 2 day Agile / Scrum training session. It taught us a lot about how things should be done, “by the book”. We don’t run 100% agile, but we’ve been able to take pieces of what we’ve learned and apply it to our methods.

 

See what it’s like working at InMotion and all the great perks that come with it.

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Top 3 Skills of a Technical Support Specialist

Every job has its own unique skill set to be successful in a role. Have you ever wondered what top three skills are needed for a Technical Support Specialist role at InMotion Hosting? 

First and foremost, you will need to love helping customers! Every day you will be helping our customers with their web hosting services. Our customer’s websites can be extremely influential to the success of their business. By fixing any problems and alleviating concerns regarding their website, you will be their key to success. 

The second top skill needed is the desire to learn and grow. One of our Customer Success Supervisors, Nick P. said: “I love the Technical Support role because you are always doing something new and growing your skillset.” Yes, you will get those typical calls of a password reset but you will also get the opportunity to expand your technical knowledge and grow your skill set. 

Last but definitely not least is having a love of Linux. Every day in this role you will be working in the Linux command line. Knowing commands like grep, dig and others will greatly help in the day to day of this position. 

Do you have what it takes for this Technical Support role? If so apply today! https://www.inmotionhosting.com/employment/position-openings/technical-support-specialist-2

Don’t have all of the skills for this position yet? Then apply for our Technical Support Pipeline Program. This is a free, online, go-at-your-own-pace program that will help you get up to speed on the skills needed for this role. https://www.inmotionhosting.com/employment/job-openings/talent-pipeline

Our Technical Support Team

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Getting PROPS at IMH

Our Customer Success department makes up just over 40% of our workforce therefore we’re always looking for ways to thank them for their hard work. Our “P.R.O.P.S.” committee focuses on Prizes Rewards & Otherwise Promoting Success within the department. This committee has monthly meetings with members from each level of the Customer Success team to go over bonus structures and prizes for team members who have received great feedback from customers regarding the outstanding service they provided. After a close vote, our winning team member received a Nintendo Switch! Furthermore, the 4 runner-ups in the vote, received a cash prize. 

 

Interested in joining the team and seeing what you could win? Take a look at our Employment Page for current openings.

 

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Ready to embark on a new career? See all position openings.

InMotion Hosting is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.