We made a new friend!
Recently, we at InMotion Hosting have been given an awesome opportunity to work with PrestaShop in a partnership to improve the experience for our customers. Our Marketing Team was able to forge bonds with the staff at PrestaShop over our mutual love of Open Source software. Because InMotion is one of the few remaining hosts that still openly supports and interacts with Open Source software, it was a match made in heaven. Through interactions with PrestaShop employees at open source events, our marketing team developed a relationship and an opportunity arose to turn that relationship into a business partnership that will benefit not only InMotion and PrestaShop, but also our customers.
Over the next 6 months, our relationship with PrestaShop will grow, and as such we have been preparing to offer the best support possible. Our Development team partnered with our Marketing team to create an auto-installer so that customers who purchase our hosting through the PrestaShop website will have an account with PrestaShop already installed and ready to go for them. This development is a huge step in our ability to better serve our customers’ needs.
We have been working to increase staffing including specialized training for our PrestaShop experts on our Tier 1 Support Team. These individuals have improved knowledge and experience in working with PrestaShop so that we may better answer any questions our PrestaShop customers may have.
Even before becoming official partners, we have known how valuable a tool PrestaShop is to our customers. We focused a lot of information on our Support Center to learning more about how to use PrestaShop and presenting that information to our customers. Our PrestaShop Education Channel was a huge success as we introduced our clients to this shopping cart option. (http://www.inmotionhosting.com/support/edu/prestashop-15)
On behalf of InMotion Hosting and our entire staff, we would like to welcome everyone at PrestaShop and all our new PrestaShop customers to the InMotion family.