FTP Access

  • updated
  • Answered

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Can you please direct me how to fill this in so that it works? I am nearly bald trying to get this to work. I think path is the problem...

Arnel C
  • Answered

Hi Brent,

Thanks for the question concerning FTP.  If you want to be able to access ALL of the files through FTP, then you should be using your cPanel user name and password to login to FTP. Leave the path blank. I just tried this on one of my cPanel accounts and it worked straightaway.  You don't have to use the server name - if your domain is on that server and it's live, then use the domain name.

If you continue to have problems with the login, then please contact our live tech support team.  They will be able to help in realtime so that they can where the problem lies.

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.