Email from Form Failed
My form at https://hpcdoors.com/order_onlineform.html no longer transmits the form to [email protected] if it comes from any non-inmotion domain like gmail.com or sbcglobal.com. It worked for years until Friday. Example:
Begin forwarded message:
From: Mail Delivery System <[email protected]>
Date: November 14, 2022 at 8:33:58 AM CST
To: [email protected]
Subject: Mail failure - rejected by local scanning code
A message that you sent was rejected by the local scanning code that
checks incoming messages on this system. The following error was given:
Sorry! This server is unable to send email from this domain:
gmail.com. Please try sending from a domain on this server.
------ This is a copy of your message, including all the headers. ------
Received: from hpcdoo5 by biz295.inmotionhosting.com with local (Exim 4.95)
(envelope-from <[email protected]>)
for [email protected];
Mon, 14 Nov 2022 06:33:58 -0800
Received: from [126.96.36.199]
by www.hpcdoors.com (NMS FormMail 3.14c1)
with HTTP; Mon, 14 Nov 2022 14:33:58 GMT
X-Mailer: NMS FormMail 3.14c1
To: [email protected]
From: [email protected] (Hudson Kennedy Custom Woodworking LLC.)
Subject: WWW Form Submission
Message-Id: <[email protected]>
Date: Mon, 14 Nov 2022 06:33:58 -0800
Below is the result of your feedback form. It was submitted by
Hudson Kennedy Custom Woodworking LLC. ([email protected]) on Monday, November 14, 2022 at 06:33:58
billingname: Hudson Kennedy Custom Woodworking LLC.
shippingname: Hudson Kennedy Custom Woodworking LLC.
billingaddress: 34 Florida Ave.
shippingaddress: 45 Florida Ave.
billingcity: Saint Augustine
Thank you for contacting us regarding a failed email from a form. According to the error provided (), your form is attempting to transmit email from InMotion servers using gmail.com. InMotion is not accepting these emails since Gmail is not a valid mail server for your domain. The following is the part of your message that indicates this:
"Sorry! This server is unable to send email from this domain:
gmail.com. Please try sending from a domain on this server."
When I look up the MX records for your domain, it shows that your email is handled by InMotion servers, not Gmail, and this seems to be causing the problem. As the error indicates, I recommend using a domain that is hosted at InMotion such as "hpcdoors.com" instead of using Gmail.
Alternatively, if you want to use Gmail instead, you will need to use SMTP protocol for your form and update your MX records to reflect this change.
If your problems persist, I recommend contacting our Live Support team so they can provide account-specific assistance and review the server's mail logs for additional errors or clues, at the time of testing.