Team Member Profile: Chenell B.

Hometown: Virginia Beach, VA

Position: Support – Tier 1 E

Been with InMotion Hosting since: December 2016

 

How have you enjoyed working in the web hosting industry since starting at InMotion Hosting?

This is the first job I’ve had where I actually learn something new everyday. Things are constantly changing here to keep up with technological advances, so we’re always on our toes. There is never a single moment of boredom working here.

What is your current role at InMotion Hosting? What do you like most about it?

I’m currently a Tier 1E Technical Support Representative, which is a Tier 1 with extra access to perform certain actions. I find it extremely rewarding when I’ve been working on a troubling issue for a customer and I come to a solution. Aside from the actual work side of things, the environment here is fun and relaxed which makes it impossible to not make any friends. Beware of the extra pounds you’ll put on from the stocked snack cabinet and the delicious free weekly lunches!

What was the training process like?

The training process was really thorough. I came to this job barely knowing what Web Hosting was, and the trainers made sure we had a good understanding of the job before we got to the floor. The discussions and group games were entertaining, engaging, and facilitated a really positive learning experience.

Coolest gadget you own, want to own or have read about?

Ooh, this is a toughy. My girlfriend’s mom just got us Ipad Pros for Christmas, and I’m already in love with that. It’s practically like a keyboard-less Mac Book. I’m not too artsy myself, but it’s amazing if you’re into graphic design. I mainly use it for photo editing and games.

What would you like to tell us about yourself?

I absolutely love traveling! Earlier this year my girlfriend and I went to London and Paris and that was amazing. I really enjoyed the culture and the overall atmosphere. We definitely plan on returning! I’m also a super foodie. I love finding new restaurants to try out, and this area has a pretty great selection. When I’m not eating or traveling, I’ll typically be playing video games or brushing up on my coding skills.

 

Would you like to join our Support Team? Take a look at our open Web Hosting Technical Support position and send your resume to recruiters@inmotionhosting.com. For a list of all our open positions, click here.

 

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Career Paths at IMH – Jesse R.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are using our Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. We hope you enjoy!

 

Hometown: I’m originally from Virginia Beach, VA. Grew up in Elizabeth City, NC from age 6-18 though. Moved back here as soon as I could.

Position: Manager – Advanced Product Support 

Been with InMotion Hosting since: December 2010

 

What is your current role at InMotion Hosting? What do you like most about it?

My current role is Advanced Product Support Manager, which oversees the Advanced Product Support Team as well as T2C, an escalation point team for T1’s. I love working with my teams, and they’re both technically advanced, which is a plus. I enjoy being able to improve and create processes that provide a positive impact on the customer’s experience.

What position did you start in with IMH? Tell us about your career growth since then.

I started here as a T1 here with a little Linux experience. I knew troubleshooting though. I was able to quickly advance to the T2C team, followed by the T2 Systems team all within the first year. Over the next couple of years I progressed through the T2S team into T2S-II, Team Lead, and finally Supervisor. I transitioned from T2S Supervisor to Advanced Product Support Manager during my 5th year at the company. Throughout my journey, I was able to build and reinforce my customer service, technical, and leadership skills.

Coolest gadget you own, want to own or have read about?

This isn’t the most exciting answer, but the coolest gadget I own would definitely have to be my computer. It’s the tool that started all of this for me. It allows me to learn, research, connect with people, build things, and it works as a source of entertainment. I don’t know where I’d be without it

What would you like to tell us about yourself?

I’ve had the opportunity to meet and work with a lot of great people at InMotion, and I really appreciate that experience. I’ve made plenty of friends here over the years and I’ve adopted some great hobbies and positive experiences as a result. I rock climb because I was introduced to it by a coworker here. The house I own and the car I drive were both referred and suggested to me by people I work or have worked with. InMotion and the people I’ve met here have had such an influential experience on not just my work life, but my personal life as well.

 

If you’d like to join our talented team, please visit our Job Openings page to apply!

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Career Paths at IMH – Maddy F.

InMotion Hosting wants to see all of its employees grow and succeed in their careers! We are starting a Career Path spotlight to showcase some of the amazing leaders within our company by letting them tell their story about how they got their start with IMH. We hope you enjoy!

 

Hometown: Oakley, Idaho

Position: Manager – Systems

Been with InMotion Hosting since: December 2012

 

What is your current role at InMotion Hosting? What do you like most about it?

I’m currently the manager of Systems, which includes System Administration, Managed Hosting, and Website Transfers. I like the variety of work that comes with it, whether it be handling the administrative work or occasionally troubleshooting, researching, or solving technical problems.

What position did you start in with IMH? Tell us about your career growth since then.

I started out in Tier 1 Technical Support back in 2012 and then to Systems in 2014 as a system administrator, to Systems team lead, supervisor, and now manager.

Coolest gadget you own, want to own or have read about?

I don’t go much for gadgets. I have a Cintiq for my art, which is probably the most uncommon gadget I have.

 

What would you like to tell us about yourself?

I’m also a webcomic creator! I make a webcomic called Galebound in my off time.

 

If you’d like to join our talented team, please visit our Job Openings page to apply!

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Career Paths at IMH

Two of our Core Values here at InMotion Hosting are “We Cultivate” and “We Improve”! These values are applied to not only how we treat our customers, but also to how we treat our employees. We want to see our employees learn and grow in their positions so they can achieve their professional goals. To help build successful careers, our company provides support to our employees through our Professional Development Program which provides reimbursement for certifications, memberships, and courses!

 

Did you know that we have 25 members of leadership within our company that started off in entry level positions such as Customer Service Representative, Tier 1 Technical Support, and Sales Representative? Now they hold positions from Supervisor all the way up to Senior Manager!

 

We are starting a new series of Employee Spotlights that will show the career paths that different members of leadership have taken within our company to get where they are today. We hope you follow along and enjoy learning more about the wonderful people that work at InMotion Hosting!

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Professional Development Program

They say knowledge is the key to success, and that is why InMotion Hosting is dedicated to providing ways for associates to learn! Our Professional Development Program assists associates as they continue on a path of personal growth through skill development and participation in professional organizations. Associates can be reimbursed for tuition, books, fees, memberships/certification related costs that are related to their career with IMH. Associates are become eligible for this amazing program after 6 months with the company.

Would you like to join a team that cares about your success? Check out our open jobs here!

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