Step 1 of 4: Instructions

Should I ask this question?
Some questions are best handled over a verified ticket or chat. If you're seeking assistance with any of the items below, click the link for further detail:

It's time to get an answer! Our InMotion Hosting Support Team monitors all questions asked within the Community, and we guarantee a response within 60 minutes for current customers (8am - 9pm EST, Monday - Friday)!

Be sure to be specific with your question. The more details you can provide, the better the answers will be. If you're having a problem, please include steps that we can take to replicate the problem.

Keep in mind that your question will be public, so please don't post any sensitive information, such as email addresses, usernames, or passwords.

Step 2 of 4: Type your question

Question Summary:

Summarize your question in 4 or more words.
Example: I cannot log into cPanel

* required field

Question Details:

In 10 or more words, tell us more about your question.
Example: When I type in my cPanel username and password, it is rejected. What should I do, can I reset it?

* required field

Please note: This question will be posted publicly. Please do not include email addresses, usernames, passwords, or other sensitive information!

Step 3 of 4: Review previous questions

We may have documentation about your question, let's see...

We'll try searching our support center for tutorials that may help answer your question. If they don't (or there are no search results) and you need further assistance, continue to the last step, where we'll ask for a few final details before publishing your question to our support center.

Step 4: Submit your question!

When you click post your question below, the question summary and question details that you entered in step 2 will be posted to our support center. If you have any sensitive information there, such as usernames and passwords, please go back and remove it.

Category

Please select a category above that best describes your question.

Email Address

Please enter an email address we can use to email you when an answer has been posted to your question.
This information will only be available to InMotion Hosting staff, it will not show on your question page.

Domain name

If you are currently a customer of InMotion Hosting, please enter EITHER your cPanel username or your main domain name above.
This information will only be available to InMotion Hosting staff, it will not show on your question page.

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