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This is a place where you can ask your web hosting questions and receive the help of the Community in getting them answered. If you have the experience and knowledge to answer any of the questions, you can join in too on lending a hand with answering the community's questions.

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If you have a question you were unable to answer using our Support Center, ask your question to the Community. InMotion Hosting staff monitor all questions, and guarantee a response within 60 minutes (8am - 5pm EST, Monday - Friday).

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Latest Questions

18 Views 0 Answers	I can't access my website Hi, A few hours ago my site was suspended, the reason, I don't know, I sent you an email 4 hours ago with no answer. Where is the 24/7 support? ... Carlos_Berman 2013-05-18 08:15 pm
48 Views 0 Answers	we-creation.com server down Dear Admin, Wourld you help me to check our account? all website was down. Our website is WE-CREATION.COM login name: wecrea6 / q90d35l Jord... jordanhui 2013-05-18 06:41 am
31 Views 0 Answers	How do I delete the DNS entry? I received this message when i tried to create a new account, "Visualidsource.com" Sorry, a DNS entry for visualidsource.com already exists, pleas... kenbae1017 2013-05-18 03:36 am
169 Views 1 Answer	Wordpress Login Temporarily Disabled (again) Hi there: All of my wordpress sites are once again not accessible for login to the admin panel. I am getting the 'Wordpress Login Temporarily Disa... stevenjbarnes 2013-05-18 01:00 am
31 Views 1 Answer	Addon Domain not behaving as expected I'm trying to add additional domains to my account and I may be doing something wrong. My understanding is that this happen through the "Addon Domain"... ammonhaggerty 2013-05-17 10:55 pm
197 Views 1 Answer	I am transferring a client from GoDaddy, but I need to transfer their email. What is the best way to migrate their email to InMotion's hosting servers? I am transfering a client from GoDaddy to your hosting service. My dilemma is that I need the best way to transfer their email accounts to your serve... Charles 2013-05-17 10:06 pm
10 Views 1 Answer	Remove Blog Features/Comments Section from WordPress template I'm setting up my website using a WordPress template. I cannot seem to get rid of the "comments" section that appears at the bottom of every page. I d... TechTerrified 2013-05-17 09:12 pm
143 Views 1 Answer	I'm transferring an existing Joomla 1.5 site from another host, need help. We have an existing Joomla 1.5 site with another host which has lots of content, which we want to transfer. I want to start with a fresh install of J... stejohns1 2013-05-17 07:38 pm
23 Views 1 Answer	Update a file on one of my clients website How do I access files on my teeplepartners.com website? thx tmiranda 2013-05-17 06:11 pm
45 Views 1 Answer	How do I link to my Help Desk in the Builder? I am the webmaster at BeachHavenFire.com and was wondering if there was a way to add our newly installed Help Desk script/program into our website tem... KristianPulz 2013-05-17 02:43 pm
26 Views 1 Answer	Getting Started with Perl Where do I put perl scripts? How do I invoke them from the web? Are any sample perl scripts available that should work on the InMotion servers? beaglelady 2013-05-17 02:14 pm
29 Views 1 Answer	How to open new port with SSH putty? I had installed openfire in VPS using SSH.. but cor client connection need to open some ports Using $vi /etc/sysconfig/iptables I had added below l... hareshvidja 2013-05-17 09:27 am
38 Views 1 Answer	How do I host a new domain with existing hosting account? I think my hosting plan allows me more than one site, but I can't figure out how to get my new domain hosted with my current plan. Could you point me... jamespbrown 2013-05-17 03:52 am
120 Views 1 Answer	Why in the Builder can't I view the pages when I go to the Edit Tab? All I get is scroll bars with the text for each page, to the far upper left, and not the actual full page layout (Design Template) for editing. This j... KyleSanders 2013-05-17 03:39 am
152 Views 1 Answer	Pin it button not working. Hi, I have a few sites: www.bullheadbulldogs.com www.leanandgreen.me www.troxandcompany.com I have been testing these sites with the "Pin It" bookmar... trichards02 2013-05-17 12:18 am
1,044 Views 1 Answer	Membership We have ebooks and offer a monthly membership to have access to our ebooks, can we setup opencart to make our site a membership based site, they would... mightypete 2013-05-16 08:47 pm
1,053 Views 1 Answer	can't access to cpanel due to DNS error I'm trying to access the cpanel of the site of my client but after I log in I have a DNS error for this address https://%20vps9652.inmotionhosting.co... sandro 2013-05-16 08:34 pm
1,045 Views 1 Answer	Accessing Folders with FTP I have a Business Hosting account and need access to the directory just above public_html. I can't seem to find a way to set this up in the FTP config... ammonhaggerty 2013-05-16 05:53 pm
1,099 Views 1 Answer	FTP connection error I signed up for hosting service today. I have followed the instructions to connect via FTP. I am getting a can't connect error after the password is... dhlesq 2013-05-16 08:30 am
1,503 Views 2 Answers	I can't log in to AMP Despite changing my password, the log in page still says that my password is invalid! I want to change my payment card but can't log in to do so! ljmpful 2013-05-16 08:04 am
1,407 Views 1 Answer	Opencart Error:Uploaded file is not a valid spreadsheet file or its values are not in the expected formats! I'm using Bulk Export/ Import Extension in OpenCart .export is working well but,when import file Error:Uploaded file is not a valid spreadsheet file o... munafa1 2013-05-16 06:37 am
1,215 Views 1 Answer	How do i manipulate/delete the grey box at the bottom of the homepage? NastyJack 2013-05-16 01:32 am
1,170 Views 1 Answer	Googlebot Error I've gotten a message from Google that "Googlebot can't access your site". The first one was for 5/13 with an error rate of 100%. Second one 5/14 wit... AngelElegance 2013-05-15 11:28 pm
1,037 Views 1 Answer	Special user-only access I'm building a shipment tracking web platform and would like to know if there's a module that can help with generate random tracking numbers to help t... Fancys 2013-05-15 09:42 pm
1,050 Views 1 Answer	How do I set up OpenCart to accept international orders? And once I do that, what shipping option can I set up that allows me to quote shipping before processing? sandyz 2013-05-15 06:58 pm
1,089 Views 1 Answer	How do I add a link in the manufactuers description section? NastyJack 2013-05-15 05:50 pm
1,053 Views 1 Answer	Cannot Access Site (www.bharari.net) I'm not able to access my site www.bharari.net What is the issue? I've tried accessing it with FireFox and Chrome. My internet connection is fine, ... neeraj 2013-05-15 04:24 pm
1,189 Views 1 Answer	PHP Error Maximum execution time of 30 seconds when I import excel sheet error like Maximum execution time of 30 seconds exceeded No server data has been changed. See also 'System > Error Logs' for... munafa1 2013-05-15 02:07 pm
983 Views 1 Answer	Wordpress Error - Cannot use object of type stdClass as array... Dear Sir, I was trying to add a video plugin to my website www.rockchurchbasrah.com and suddenly a note was on the screen telling this: Fatal er... johnyapaulus 2013-05-15 09:21 am
1,087 Views 1 Answer	what are the steps for add unite vartical news ticker in joomla 2.5 ? i have allready downlod Unite vartical news ticker from this link http://www.unitecms.net/joomla-extensions/unite-vertical-news-ticker/demo but i don'... s.s.sandhu 2013-05-15 06:58 am
1,177 Views 1 Answer	Shared SSL on Magento I am trying to setup SSL on my Magento site. I would like to use the inmotion shared SSL. I followed the instructions here (http://www.inmotionhosting... calixies 2013-05-14 11:17 pm
1,942 Views 1 Answer	how to bring live magento site to localhost without effecting live site. Hi friends . i want a live site to be on local host and without effecting any functionality of live magento site. i have tried many way of doing that... yashduggal 2013-05-14 08:10 am
1,069 Views 1 Answer	Getting "/bin/sh: command not found error" with cron job I want a notification from server when a file is added inside public_html folder. 49 * * * * find /home/CPANELUSERNAME/public_html -mtime -1 \! -... rohini@copperpix.com 2013-05-14 05:59 am
1,043 Views 1 Answer	WP has no "style" on Firefox Hi all, I just performed a new Wordpress install on a sub-domain. I tried both application install and manual install (WP 3.5.1). I have other webs... Manu_Nopa 2013-05-14 04:25 am
1,043 Views 1 Answer	Problems with webmail Hello, Could you please help diagnose this error message when I send a test mail to my web mail: contact@bharari.net I'm also unable to log in t... neeraj 2013-05-14 01:52 am
1,053 Views 1 Answer	Cannot Log In to cPanel Hello, After logging into AMP successfully, I'm having problems logging into cPanel even though I'm entering the correct username and password (cap... neeraj 2013-05-13 11:04 pm
1,046 Views 1 Answer	horizontal submenu joomla i want to use art-vmenu style but i want to change the the submenu opening to horizontal . yosi0007 2013-05-13 11:02 pm
1,053 Views 1 Answer	We were hacked last week; were others? The www.uwpiaa.org website was hacked over the weekend of May 4-5. We resolved the problem quickly, but we were curious if any other sites that you h... UWPIAA_Information_Systems 2013-05-13 10:20 pm
1,033 Views 1 Answer	Adding and removing Facebook and Twitter icons Hi I'd like to know how to remove the facebook icon from my site and add a twitter link in worldpress. My URL : mountainstartech.com Thanks Rich... Mountainstartech 2013-05-13 10:11 pm
1,034 Views 1 Answer	How can I increase my PHP sessions maxlife? kchersey 2013-05-13 10:11 pm
1,044 Views 1 Answer	Accesing my cPanel Hi, I contracted a VPS 1000 today, I wanted to access my Cpanel to change the index page and the login data isn't working, even when I used the inform... alexo2k 2013-05-13 09:39 pm
1,040 Views 1 Answer	I need to transfer a wordpress site I need to transfer a wordpress site from Godaddy to you guys. What is the easiest way to do this. I have the sites downloaded as well as the dat... Jo-elM 2013-05-13 08:19 pm
1,037 Views 1 Answer	Using Google reCAPTCHA with NMS form mail I've tried to incorporate google's reCAPTCHA to the nms formmail but without any luck. The google directions are for Matt's script formmail. Anyone k... royerlabs 2013-05-13 07:08 pm
1,062 Views 1 Answer	I keep getting a 403 error after reinstalling any CMS software I moved some files around which screwed up my site, so I decided to start over. I deleted the CMS software via Softaculous and that did not work so I... masonem 2013-05-13 06:58 pm
1,054 Views 1 Answer	From where to delete backup file in magento hi friends i was working on magento backend and using option system > tools >backup and took backup . and there i got a option take a backup and show ... yashduggal 2013-05-13 04:40 pm