Community Support

Welcome to the Community!

This is a place where you can ask your web hosting questions and receive the help of the Community in getting them answered. If you have the experience and knowledge to answer any of the questions, you can join in too on lending a hand with answering the community's questions.

How Does It Work?

If you have a question you were unable to answer using our Support Center, ask your question to the Community. InMotion Hosting staff monitor all questions, and guarantee a response within 60 minutes (8am - 5pm EST, Monday - Friday).

1. Login
2. Ask your question!

Question Categories

Latest Questions

506 Views 0 Answers	The best way to setup an external MS exchange server as the main mail server with inmotion hosting as the backup mail? example: I have mail.myservername.com in my MX records default setup by inmotion hosting. What I want to do is make this my 2nd email server and ha... john64 2013-05-25 02:06 am
236 Views 1 Answer	Can I create a website on another website (e.g. Wix) and have it hosted on my inmotion domain? mstmary 2013-05-24 11:12 pm
135 Views 1 Answer	Why can't I see my updated web files on my website? I posted new files to my inmotion hosted directory and they show up correctly in the home and www folders, but going to the website (www.ncmg.com) I s... rick@ncmg.com 2013-05-24 07:56 pm
18 Views 1 Answer	Adding Google Analytics Hi, I added the google anlytics code as per "Adding the Google Analytics code to OpenCart" section, but it appears in the top left hand of web page a... elsmore1 2013-05-24 07:49 pm
10 Views 1 Answer	question about backup request Weds & Thurs of this week I mailed a form requesting my site be transferred from its current host to my new inmotion account. All the necessary detail... stejohns1 2013-05-24 06:33 pm
14 Views 1 Answer	Find IP address of server We host our own DNS - we simply need the IP address to point our A record to. (www.xponet.net) gsgilligan 2013-05-24 05:31 pm
33 Views 1 Answer	Live site images still sourced via temp url? I used a temp url to setup my development site with an addon url and have since taken it live. In viewing source code for any static urls that I migh... Jim1vey 2013-05-24 04:02 pm
19 Views 1 Answer	need a backup of my server I just installed wordpress, and I thought it was installing on a subdomain (sagaciacapital.com) but instead it installed in the root directory, overwr... Jones105 2013-05-24 01:05 pm
22 Views 1 Answer	New Account - Control Panel Not Available I set up an account for a VPS yesterday. After I enter the Account Management Panel and select Cpanel or WHM these links are not available. The bro... graham67 2013-05-24 08:00 am
175 Views 1 Answer	Connecting email to gmail? I was previously retrieving my emails from SquirrelMail, but am attempting to check that mailbox from another account (Gmail Account) using POP3. I am... J_oLee 2013-05-23 07:42 pm
188 Views 1 Answer	Can I have Oscommerce installed on my site's server? I was wondering is OsCommerce could be installed or do I have to use the two carts that are available in the Cpannel? Thanks, Amie AmieCaprice 2013-05-23 07:29 pm
182 Views 1 Answer	I'm having trouble publishing with iWeb I'm having trouble uploading my web site from iweb. I have never had trouble before and haven't changed any of the settings but for some reason it is ... monatone 2013-05-23 06:22 pm
47 Views 1 Answer	How store set of pdf files that viewers may download from my website. I've just started building a Word Press website. I have a set of about 20 or so pdf newsletter files, each about 400-1000 kb. On my old site, I jsu... remwpgca 2013-05-23 05:20 pm
14 Views 1 Answer	Has anyone created Terms of Services for their resellers? I've just setup my first VPS account and going to resell the hosting to my clients. I was wondering if anyone out there had created a terms of servic... gonggongcomm 2013-05-23 04:38 pm
10 Views 1 Answer	Help with Newrelic installation Can anyone help me understand how to install Newrelic into my php.ini? My first propblem is i do not have a php.ini in my public_html folder. Second... Thecomputerguy4u 2013-05-23 03:43 pm
20 Views 1 Answer	Website down again. My website pawsandclawspetsupply.com will not load today. What did you do? This is my business! heartland 2013-05-23 01:24 pm
11 Views 1 Answer	URL and SSL pawsandclawspetsupply.com TWO QUESTIONS: In my Open Cart, the URL is still my old domain. heartlandpetbeds.com. That needs to change. More ... heartland 2013-05-23 01:04 pm
32 Views 1 Answer	How to auto assign users to a user group on registration? I read your article on how to assign users to a newly created user group. Is there a way to automatically assign the new users to a group when the are... dulakshi 2013-05-23 08:15 am
40 Views 1 Answer	DNS updated Site is now live -Remove Temp URL from wp Config? I used my temp url with an addon domain to design and test my site that has just now had its dns updated from its original host. Now live with IMH. I... Jim1vey 2013-05-23 03:43 am
407 Views 1 Answer	how and where do I copy FB like button code into HTML to add to my web page please valerie 2013-05-23 01:35 am
495 Views 1 Answer	I get a database connection error. What name should I be using to configure my database connection? Access denied for user 'foxcra5_marcos'... I a message error, I am using right with the password, database name (foxcra5_DB-mural). But I don't know r... marcos 2013-05-22 09:52 pm
32 Views 1 Answer	Unable to block .RU domains Unable to block .RU domains from accessing my web site. I have edited the .HTACCESS file with the proper parameters. renaissancer 2013-05-22 05:33 pm
233 Views 1 Answer	Email logs - where shall I find log on who, when, IP address, has open a connection as an administrator, I want to know which person is connected on the mail system, if the password has been changed, and from which IP address, the con... PatrickAlbaret 2013-05-22 04:36 pm
29 Views 1 Answer	Creating a Cname Hi I need to creating a Cname for my website HoldenComeau 2013-05-22 03:31 pm
32 Views 1 Answer	500 Firewall Error Hi there. We're getting a 500 Firewall Error when we send emails to an email account we set up and checked via RoundCube. Here is an example of ... Collaborans 2013-05-22 03:12 pm
42 Views 1 Answer	Parked domain not redirecting to main after Domain Change I recently changed my primary domain name. Old domain: heartlandpetbeds.com New domain: pawsandclawspetsupply.com I recently changed my p... heartland 2013-05-22 01:01 pm
23 Views 1 Answer	Why do I have 404 pages in my AwStats? Inmotion started hosting our website recently, n-news.com and we have been happy. I was looking at some of the Logs in the cPanelX and noticed a L... RobertR 2013-05-22 12:00 pm
26 Views 1 Answer	Changing the site name in joomla 3.0? How to change my site name in joomla 3.0? pradmin 2013-05-22 10:45 am
152 Views 1 Answer	Cpanel license is expired Hi, I try to log in on CPANEL and I see the next message on my screen: This server is currently not licensed. Please contact the server administrat... cynthia_fridsma 2013-05-21 09:59 pm
920 Views 1 Answer	How do I provide a truly secure FTP site for my client to upload files with sensitive data (PHI - Personal Health Information, as referred to by HIPAA)? I currently only have a Launch account, but will upgrade as necessary to provide a secure FTP site. All I've used up to now is email, so I'm not even... Crystal 2013-05-21 09:07 pm
22 Views 0 Answers	styles are not rendering on initial page load I am a new bee in Jquery,HTML,CSS and my env set is tomcat6 and webserver is apache and hosted on amazon cloud. i have a weird problem ,i am loadi... priyaM 2013-05-21 08:55 pm
25 Views 1 Answer	Internal server error 500 Hi guys, I'm the webmaster of the eargroup.net, i made the site on my own test server, but when i moved the site to the realtime server i was'nt ab... landervs 2013-05-21 07:17 pm
51 Views 1 Answer	register and order details Hi, thank you very much for providing solutions to configuring paypal and other plugins. Questions 1. How do I store cuatomer orders on my site ... username 2013-05-21 06:50 pm
42 Views 1 Answer	10+ hours offline and no solution. Why? Hi, My site is offline for more than 10+ hours again, and you have no solution to this, I upgraded my account to VPS plan (3 days ago) I thought it... Carlos_Berman 2013-05-21 04:58 pm
57 Views 1 Answer	How do you add new products using the Product Import extension? I successfully installed the product importer, and was able to get an export that included my 5 test products. I added a single product to the spre... Naught 2013-05-21 04:43 pm
142 Views 1 Answer	I want to buy a parked domain that is currently registered by Inmotion hosting. http://www.awetech.com SdShadab 2013-05-21 04:00 pm
20 Views 0 Answers	How can get rid of white screen of death after Drupal 6 upgrade? I just upgraded from Drupal 6 to 7... with no errors according to the update.php script. This page is the only one that can display on my site. The ... hardtofind 2013-05-21 03:53 pm
38 Views 1 Answer	Access cpanel to change and edit my website pages How do I access cpanel or your place where I can change my website pages myself? collin12 2013-05-21 03:52 pm
121 Views 1 Answer	After attempting to change the base URL, I now cannot login to the back office. I mistakenly changed the base URL of my site from "/" to "www....com" which is the site's domain name... now I cannot do anything on the site. Pleas h... esteedqueen 2013-05-21 01:33 pm
40 Views 1 Answer	What is the problem with an email form when receiving a white page? I have created a one field PHP comment form to be sent via email. It's being sent and received, but it is not giving me the message details. The pag... csummerfield 2013-05-21 01:22 pm
31 Views 1 Answer	Google Analytics in Joomla 2.5 Hello, I am using a template which doesn't seem to have a standard index.php file to input a google analytics code like the one you showed in 309... timharmer 2013-05-21 11:27 am
49 Views 1 Answer	blocked from logging into wordpress i have not been able to log into my wordpress for about 2 weeks hosted on your server www.tokiomarineasia.com/wp-admin 1. when i log in from my ... colinho 2013-05-21 02:41 am
310 Views 2 Answers	Connection Refused Hi, I can't access my site again, What is happening now? I received an error alert from a free web monitoring site, 2 hours ago, the message that t... Carlos_Berman 2013-05-21 01:06 am
143 Views 1 Answer	renew I am trying to renew using a debit card. I do not have a credit card at this time. How can I renew if you don't use bank draft or debit card? e-motioncards 2013-05-20 08:48 pm
47 Views 1 Answer	Why isn't my subdomain showing up? The subdomain freixenet.askemc.net is not showing up in the inMotion hosting namesever DNS records which means the site resolving to an ip which means... mattce 2013-05-20 08:28 pm