Community Support

Welcome to the Community!

This is a place where you can ask your web hosting questions and receive the help of the Community in getting them answered. If you have the experience and knowledge to answer any of the questions, you can join in too on lending a hand with answering the community's questions.

How Does It Work?

If you have a question you were unable to answer using our Support Center, ask your question to the Community. InMotion Hosting staff monitor all questions, and guarantee a response within 60 minutes (8am - 5pm EST, Monday - Friday).

1. Login
2. Ask your question!

Question Categories

Latest Questions

11 Views 0 Answers	blocked from logging into wordpress i have not been able to log into my wordpress for about 2 weeks hosted on your server www.tokiomarineasia.com/wp-admin 1. when i log in from my ... colinho 2013-05-21 02:41 am
23 Views 2 Answers	Connection Refused Hi, I can't access my site again, What is happening now? I received an error alert from a free web monitoring site, 2 hours ago, the message that t... Carlos_Berman 2013-05-21 01:06 am
9 Views 1 Answer	renew I am trying to renew using a debit card. I do not have a credit card at this time. How can I renew if you don't use bank draft or debit card? e-motioncards 2013-05-20 08:48 pm
23 Views 1 Answer	Why isn't my subdomain showing up? The subdomain freixenet.askemc.net is not showing up in the inMotion hosting namesever DNS records which means the site resolving to an ip which means... mattce 2013-05-20 08:28 pm
253 Views 1 Answer	My registrar (register.com) has 4 DNS values. How do I change them to InMotion with only 2 values? stevemmi 2013-05-20 07:08 pm
15 Views 1 Answer	MX records to set at another registrar? I am possibly confused as to how this works. I have hosting with inmotion, and inmotion hosts and is registrar for my picturestodigital.com website. H... john@picturestodigital.com 2013-05-20 05:19 pm
28 Views 1 Answer	Merchant Account/Payment Gateway Requirements? I'm considering using Merchantinc.com's payment gateway services (Authorize.net) on my website, but would like to know what, if anything, is required ... guido49 2013-05-20 04:25 pm
226 Views 1 Answer	My email is being rejected due to abuse by inmotion as recognized by mailspike.org. This is the response I receive below; Please get this ironed out, I cannot send emails to customers. I've removed my actual customers email address ... troutspinner 2013-05-20 12:45 pm
55 Views 1 Answer	how can I change a logo and columns on a Joomla template? I downloaded a themza free template and installed it on my Joomla site. Everything looks to be working okay, but I followed some tutorials I found on... lmasengo 2013-05-20 07:15 am
15 Views 1 Answer	Can't upload to wordpress media library When I upload images to my wordpress installation it says: "Unable to create directory wp-content/uploads/2013/05. Is its parent directory writable by... jameel 2013-05-20 03:15 am
31 Views 1 Answer	Old Email address-I need to update to a new one My email listed with you is several years out of date and when I try to correct it you send the correction to the old email which I can't open. What ... aphoto5 2013-05-19 11:29 pm
18 Views 1 Answer	training SpamAssassin using sa-learn? I'm trying to improve the effectiveness of my SpamAssassin installation and I'd like to be able to train my Bayes filters using the sa-learn command (... CScott 2013-05-19 10:32 pm
31 Views 1 Answer	I'm trying to create a second WP blog on my domain. I own the domain tracyrowan.org. I want to start a second blog there, and have created a subdomain family.tracyrowan.org to house it. However every ... Tracyr5 2013-05-19 10:29 pm
14 Views 1 Answer	Please help--I'm trying to get a script to work. It's in perl and it worked fine on HostMonster, but here I get a 404. This is it: http://biz136.inmotionhosting.com/cgi-bin/Sos.pl Thanks very muc... beaglelady 2013-05-19 08:49 pm
144 Views 1 Answer	i would like to know how to set up phpmailer to email from a mysql database i have installed my phpmailer to my web host already amkaos 2013-05-19 06:38 pm
39 Views 1 Answer	I can't access my website Hi, A few hours ago my site was suspended, the reason, I don't know, I sent you an email 4 hours ago with no answer. Where is the 24/7 support? ... Carlos_Berman 2013-05-18 08:15 pm
61 Views 1 Answer	we-creation.com server down Dear Admin, Would you help me to check our account? all website was down. Our website is WE-CREATION.COM login name: ------ / ------ Jordan jordanhui 2013-05-18 06:41 am
45 Views 1 Answer	How do I delete the DNS entry? I received this message when i tried to create a new account, "Visualidsource.com" Sorry, a DNS entry for visualidsource.com already exists, pleas... kenbae1017 2013-05-18 03:36 am
208 Views 1 Answer	Wordpress Login Temporarily Disabled (again) Hi there: All of my wordpress sites are once again not accessible for login to the admin panel. I am getting the 'Wordpress Login Temporarily Disa... stevenjbarnes 2013-05-18 01:00 am
46 Views 1 Answer	Addon Domain not behaving as expected I'm trying to add additional domains to my account and I may be doing something wrong. My understanding is that this happen through the "Addon Domain"... ammonhaggerty 2013-05-17 10:55 pm
213 Views 1 Answer	I am transferring a client from GoDaddy, but I need to transfer their email. What is the best way to migrate their email to InMotion's hosting servers? I am transfering a client from GoDaddy to your hosting service. My dilemma is that I need the best way to transfer their email accounts to your serve... Charles 2013-05-17 10:06 pm
24 Views 1 Answer	Remove Blog Features/Comments Section from WordPress template I'm setting up my website using a WordPress template. I cannot seem to get rid of the "comments" section that appears at the bottom of every page. I d... TechTerrified 2013-05-17 09:12 pm
153 Views 1 Answer	I'm transferring an existing Joomla 1.5 site from another host, need help. We have an existing Joomla 1.5 site with another host which has lots of content, which we want to transfer. I want to start with a fresh install of J... stejohns1 2013-05-17 07:38 pm
28 Views 1 Answer	Update a file on one of my clients website How do I access files on my teeplepartners.com website? thx tmiranda 2013-05-17 06:11 pm
54 Views 1 Answer	How do I link to my Help Desk in the Builder? I am the webmaster at BeachHavenFire.com and was wondering if there was a way to add our newly installed Help Desk script/program into our website tem... KristianPulz 2013-05-17 02:43 pm
37 Views 1 Answer	Getting Started with Perl Where do I put perl scripts? How do I invoke them from the web? Are any sample perl scripts available that should work on the InMotion servers? beaglelady 2013-05-17 02:14 pm
39 Views 1 Answer	How to open new port with SSH putty? I had installed openfire in VPS using SSH.. but cor client connection need to open some ports Using $vi /etc/sysconfig/iptables I had added below l... hareshvidja 2013-05-17 09:27 am
46 Views 1 Answer	How do I host a new domain with existing hosting account? I think my hosting plan allows me more than one site, but I can't figure out how to get my new domain hosted with my current plan. Could you point me... jamespbrown 2013-05-17 03:52 am
128 Views 1 Answer	Why in the Builder can't I view the pages when I go to the Edit Tab? All I get is scroll bars with the text for each page, to the far upper left, and not the actual full page layout (Design Template) for editing. This j... KyleSanders 2013-05-17 03:39 am
168 Views 1 Answer	Pin it button not working. Hi, I have a few sites: www.bullheadbulldogs.com www.leanandgreen.me www.troxandcompany.com I have been testing these sites with the "Pin It" bookmar... trichards02 2013-05-17 12:18 am
1,049 Views 1 Answer	Membership We have ebooks and offer a monthly membership to have access to our ebooks, can we setup opencart to make our site a membership based site, they would... mightypete 2013-05-16 08:47 pm
1,063 Views 1 Answer	can't access to cpanel due to DNS error I'm trying to access the cpanel of the site of my client but after I log in I have a DNS error for this address https://%20vps9652.inmotionhosting.co... sandro 2013-05-16 08:34 pm
1,052 Views 1 Answer	Accessing Folders with FTP I have a Business Hosting account and need access to the directory just above public_html. I can't seem to find a way to set this up in the FTP config... ammonhaggerty 2013-05-16 05:53 pm
1,104 Views 1 Answer	FTP connection error I signed up for hosting service today. I have followed the instructions to connect via FTP. I am getting a can't connect error after the password is... dhlesq 2013-05-16 08:30 am
1,509 Views 2 Answers	I can't log in to AMP Despite changing my password, the log in page still says that my password is invalid! I want to change my payment card but can't log in to do so! ljmpful 2013-05-16 08:04 am
1,424 Views 1 Answer	Opencart Error:Uploaded file is not a valid spreadsheet file or its values are not in the expected formats! I'm using Bulk Export/ Import Extension in OpenCart .export is working well but,when import file Error:Uploaded file is not a valid spreadsheet file o... munafa1 2013-05-16 06:37 am
1,223 Views 1 Answer	How do i manipulate/delete the grey box at the bottom of the homepage? NastyJack 2013-05-16 01:32 am
1,182 Views 1 Answer	Googlebot Error I've gotten a message from Google that "Googlebot can't access your site". The first one was for 5/13 with an error rate of 100%. Second one 5/14 wit... AngelElegance 2013-05-15 11:28 pm
1,045 Views 1 Answer	Special user-only access I'm building a shipment tracking web platform and would like to know if there's a module that can help with generate random tracking numbers to help t... Fancys 2013-05-15 09:42 pm
1,056 Views 1 Answer	How do I set up OpenCart to accept international orders? And once I do that, what shipping option can I set up that allows me to quote shipping before processing? sandyz 2013-05-15 06:58 pm
1,107 Views 1 Answer	How do I add a link in the manufactuers description section? NastyJack 2013-05-15 05:50 pm
1,059 Views 1 Answer	Cannot Access Site (www.bharari.net) I'm not able to access my site www.bharari.net What is the issue? I've tried accessing it with FireFox and Chrome. My internet connection is fine, ... neeraj 2013-05-15 04:24 pm
1,204 Views 1 Answer	PHP Error Maximum execution time of 30 seconds when I import excel sheet error like Maximum execution time of 30 seconds exceeded No server data has been changed. See also 'System > Error Logs' for... munafa1 2013-05-15 02:07 pm
991 Views 1 Answer	Wordpress Error - Cannot use object of type stdClass as array... Dear Sir, I was trying to add a video plugin to my website www.rockchurchbasrah.com and suddenly a note was on the screen telling this: Fatal er... johnyapaulus 2013-05-15 09:21 am
1,095 Views 1 Answer	what are the steps for add unite vartical news ticker in joomla 2.5 ? i have allready downlod Unite vartical news ticker from this link http://www.unitecms.net/joomla-extensions/unite-vertical-news-ticker/demo but i don'... s.s.sandhu 2013-05-15 06:58 am