InMotion Hosting,Inc is an industry leader specializing in Web Hosting and Web Design. Established in 2001, our associate base has grown to over 180 associates. We are seeking a results driven candidate to join our team as a Account Confirmation Specialist.
This position will be responsible for confirming new web hosting accounts that were purchased via retail website. Also assists MIP Department with “scrubbing” potential web design service leads.
- Responsible for making outbound calls to reduce fraud on new web hosting orders sold via retail website.
- Answer basic customer questions about our services.
- Responsible for efficiently and accurately conducting customer needs assessment for web design services.
- Ensure pass downs to web design sales team are successful.
- Seek out potential web design leads that come in through our weekly email campaigns to internal customers. Categorize and sort leads into our Sugar CRM system on a daily basis.
- Meet attendance, performance, conduct & behavior expectations.
- Adhere to all company policy and procedures.
- Other duties as assigned.
1-2 years in an office environment. Superior knowledge of accessing and using the Internet, and MS Office tools; knowledge of computer systems, communication tools and software.
Excellent communication skills are required, both written and oral. Strong organizational, leadership and interpersonal communication skills required. Must be highly responsive, conscientious and team orientated. Sense of urgency and attention-to-detail a must. Ability needed to work efficiently and accurately in a high volume, fast pace, multi-tasking, deadline driven environment. Detect and resolve problems in an efficient and timely manner, while having the ability to analyze business needs.
Normal office environment. Requires work schedule flexibility and the ability to accommodate addition to and/or changes in shift schedule, hours, nights and/or weekends, on short notice.
To Apply: email resume to Click Here to See Email Address