my stats programs are locked out by administrator, why?

Category: Cpanel

1Worldtravel
Asked:
2013-03-14 8:52 pm EST

Hits: 391

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Arn
Staff
16,508 Points
2013-03-14 9:33 pm EST
Hello 1Worldtravel,

I'm not sure which of the stats programs you're using, but if you're using the ones included with Cpanel then you're using either Webalizer or Awstats. The main problem is that depending on the server load, the stats program may have been deferred due to other critical services. These service include MySQL, Apache webserver, etc. They basically have priority over running the stats. Uncommonly, the service might get stuck and will require that a systems administrator review the issue for correction. After completing the reply to this question, I will be sending a ticket into support for you in regards to the issue. Please await a response to the ticket, or call in to live technical support if you require further information.

TICKET # 1351409

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.

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