Not allowing me to login

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My company that I just started working for set my email up and I'm having trouble logging in for the first time. User not found Can you help please? Thank you
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johnpaulb-imhs1
Hello, Thank you for contacting us about issues logging into email. We are happy to help you troubleshoot this further, but will need some additional information. How are you checking your email? For example, are you using Webmail, Outlook, Mac Mail, etc. If you need your email settings, you can view them in cPanel at any time. Let us know if you have any further questions. Thank you, John-Paul