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My themes are not installing as expected.

Category: Wordpress

n/a Points
2015-05-13 10:14 pm EST

Hits: 315
Hi there,
My themes are not installing as expected. Support tech have adjusted the php settings and file permissions, and confirmed that the files are intact.
We tried even themes online, and they didn't upload as expected. So the problem is not the theme. Thanks

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31,633 Points
2015-05-14 1:57 pm EST

Thank you for contacting us about issues installing themes in WordPress. We are happy to help, but will need some additional information. Are you getting any errors? What are they?

Have you enabled WordPress debugging? With debugging turned on, it is much easier to locate any errors within your WordPress site as well as any plugins and themes that may be causing errors.

What happens when you attempt to install themes?

Where you able to install themes previously?When did this start happening?

Did you make any changes to your site before this started happening.

What version of WordPress are you using?

What themes are you installing? Have you verified they are compatible with your version of WordPress?

If you have any further questions, feel free to post them below.

Thank you,
John-Paul B

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Hello John-Paul B

ALL the themes that I have tried to upload to my hosting domain are not working, all of them (no matter the vendor, or where the wp theme comes from).

Now especifically in the one that I want in my domain, this is the error that comes out:
Installing Theme from uploaded file: themeforest-10762082-cupid-adorable-kindergarten-wordpress-theme (2).zip
Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

I contacted immediately to my vendor to try to figure out (before knowing that all the themes have the same issue).
And this is his response:

I tried to install Cupid, content(text) is ok but images cannot upload to your server.
I checked permission on directory(no problem).

I re-tested local, that is ok. Then I decided to test with original WordPress via WordPress Importer with theme-unit-test-data.xml here(, but the same error. You can download here( to check.
This step is core wordpress, still can't import images. Reason sure on your hosting.

You can test by open attachment file(import-01.jpg to import-04.jpg) and do follow, step by step. Remember: test on original wordpress(fresh website) to see.

So I think solution now:
Please contact with your hosting and ask them about problem.

I have tried to figure out with the support techs but as you can see this is not an issue of the theme but of wordpress itself.

Kindly provide help on this directly, because I need my themes to be uploaded asap to my domains, every day counts for me.
I will appreciate your efforts on this!
If, for any reason there is not a solucion here, please let me know, I might change of server company probably to a bigger one.
I do not want to do this because I support small business and so far your help has been amazing.

My domain is


When you install the themes, these show different errors like:

13 Points
2015-05-14 4:13 pm EST

2015-05-15 12:04 pm EST
My web developer tried again to upload, successfully,


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