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Can Not Access Update or Plugin Menu in Wordpress

Category: Wordpress

2013-12-24 2:34 pm EST

Hits: 708
When I am in my Wordpress Dashboard and attempt to access the update or plugin option via the menu it tells me "Whoops, That Page Isn't There." I have already disabled all of my plugins and the problem still persists and the files in cpanel appear to be intact. This problem appeared when I updated to Wordpress to 3.7. I have since updated to 3.8 in cpanel hoping it would correct the problem but it did not.

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40,993 Points
2013-12-24 3:06 pm EST
Hello ScottMoody,

Sorry to hear about the problem. This is probably related to the Fixing re-direct error in after Wordpress 3.7 upgrade. I have already applied the fix (which is to comment out the add handler in the .htaccess file for PHP). Refresh your screen and you should be able to see it work now. If you're still having problems, make sure to try clearing your web browser cache first.

Hope that helps! If you still require assistance please let us know.

Happy Holidays!
Arnel C.

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Arnel, thank you very much, this fixed the problem. I'm not sure if this is related or a different problem, but now the pictures seem to be broken and are not showing either on the website or when I go into the media menu. Any help would be greatly appreciated.
11 Points
2013-12-24 4:06 pm EST
Hello Scott,

I am unable to duplicate that issue. Everything is looking like it's working here. You would need to provide more specific information on the issue, please. A URL, error message and steps to duplicate the problem would be best. The change that I made has nothing to do with the paths of the images. Hopefully, everything is working okay.

Arnel C
40,993 Points
2013-12-24 4:29 pm EST
Arnel, here is an example:
When I view this post it shows the picture as broken. If I click the picture (twice) I eventually get: "Error 403 - Forbidden You don't have permission to access the requested resource. Please contact the web site owner for further assistance."
Thank you in advance for your help!
11 Points
2013-12-24 4:46 pm EST
Hello Scott,

The reason you were getting a 403 access denied error is because it looks like you had setup hotlink protection on images for your website. However the exception for your website was not added to your .htaccess file.

As such I went ahead and added this rule towards the bottom of your .htaccess file:

RewriteCond %{HTTP_REFERER} !^http://(www\.)?*$ [NC]

You should see that you can now see the images from your website without any issues. If you're still having any problems at all, let us know!

Happy Holidays!

- Jacob
9,968 Points
2013-12-24 8:32 pm EST
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