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Website Speed Slow at Times

Category: Server Usage

n/a Points
2015-02-04 4:37 am EST

Hits: 249
We just installed the W3 Cache Plugin on WP after speaking to one of your consultants, and made all the relevant settings including setting up Header Expires times for HTML/CSS/etc. We certainly did see an improvement in results on GTMetrix.
However, yesterday we got a high amount of traffic on a couple of posts, where the number of simultaneous users on the website could be about 1500+ at a time. Visitors told us through our Facebook page that the links are not opening up and some said it is really slow.
Our question is, why is our VPS2000s not able to handle 18-20k unique users a day? (around 45k unique page views as per Google analytics)
This is really frustrating that even after promising an enhanced experience and a 6GB RAM, users are still getting a terrible experience and we could lose loyal visitors.

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30,637 Points
2015-02-05 3:37 pm EST

Thank you for your question about website speed. In my tests the site seemed to load quickly at this time.

You can monitor your server load via SSH. I recommend reviewing the server logs around the reported slow times.

Also, if the website is loading slow when a lot of simultaneous users are on the website, you may want to consider using varnish caching. This allows you to serve cached pages from the RAM, instead of the hard disk. If you need help setting this up, you can submit a ticket request to Live support. They will quote any pricing if necessary before proceeding .

If you have any further questions, feel free to post them below.

Thank you,

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