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PHP opcode caching needed

2015-02-25 12:47 pm EST

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Please add PHP opcode caching to my domain at Please duplicate the settings used at my other domain at That PHP configuration works great with my Moodle installations.


BTW, the link in AMP to submit a verified ticket seems to just go to a "how to" page, rather than actually start a ticket. Might be a glitch with switching to your new support system.

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42,447 Points
2015-02-25 1:09 pm EST
Hello JmJ5g,

Sorry for the confusion and delay in getting a ticket submitted. This particular request requires that you submit a verified support request through email. This automatically creates the ticket for the request to be completed. We have no way to fulfill that request here within the Support Center website.

I spoke with the Customer Experience team (who's responsible for the interface for AMP) in regards to your comment on the link. They are reviewing it.

If you have any further questions or comments, please let us know.

Kindest regards,
Arnel C.

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Hello JmJ5g,

In regards to the link for AMP. Can you tell us exactly how you're getting to the "How To article" instead of the area where you can submit a ticket? You can get to the ticket submission page by clicking on "GET SUPPORT" in the top right hand corner. Then you will see a form on that page.

I hope this helps to answer your question, please let us know if you require any further assistance.

42,447 Points
2015-02-25 1:30 pm EST
From the AMP home page, if you scroll all the way to the bottom, there's a link to submit a support ticket. That links to:
But there's no link that I can find to actually submit a verified ticket. That's what I thought I was doing here, since it is clear from your documentation that sending an email is unverified, and unsecure.
14 Points
2015-02-25 1:44 pm EST
Hello Jmj5g,

First, email directly to support for your support issues is considered secure as long as you are providing the verification requirements requested. Please see Submitting a support ticket for further information.

Per my last response, when you log into AMP, there is a link in the top right hand corner. It is labled "Get Support" and has the icon of a "lifesaver" next to it. Click on that link and you will see the form that you can use to directly send a ticket to the Support Department.

Kindest regards,
Arnel C.
42,447 Points
2015-02-25 6:08 pm EST
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