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Email arriving as plain text


InMotionFans
n/a Points
Asked:
2015-07-16 12:16 pm EST

Hits: 93
I have an online form that has been set up to send mail as html. Worked fine last night. Today's email arrived as plain text. I have had this same problem using the same form software on different, unrelated websites that share the same hosting company, InMotion.

I have applied all fixes recommended by the software company to no avail. Is there something happening with your shared hosting that is causing this to happen?

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John-Paul
Staff
31,633 Points
2015-07-16 12:42 pm EST
Hello,

Thank you for contacting us about a form sending emails as plain text. First, I recommend checking your email settings, to ensure it is capable of receiving emails with HTML. For example in Gmail will display emails differently based on your browser.

We saw a form on your site and tested it, but will need some additional information. Are you using WordPress? Can you provide a link to the Form?

How did you create your form? Are you using a 3rd party plugin/Theme? Which one?

Have you gone through our Common WordPress Troubleshooting Techniques guide?

Let us know if you have any further questions.

Thank you,
John-Paul

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