InMotion Hosting Support Center

Do I need split DNS for my domain setup?

Category: Cpanel

n/a Points
2015-03-25 5:16 pm EST

Hits: 325
We are using inmotion for our email hosting right now. When it comes to the DNS records, the A records are stored on the DNS server and the CNAMEs are on the InMotion cPanel. Is that correct or should we reverse that?

You must login before you can ask a follow up question.

You must login before you can submit an answer.



42,973 Points
2015-03-25 5:31 pm EST

Thanks for the question about your DNS records. There is some confusion in regards to the server that defines your DNS for your domain name. You can't split the DNS control of a domain name. The name servers for the domain determine which server is actually storing your DNS. According a DIG and WHOIS query, your domain is currently being managed by our domain registrar. So your name servers are pointed to us. This means that we store all of the DNS definitions for your domain. Both A records and CNAME records are stored with our servers. Since we control the DNS for your domain, you can make changes to the DNS - check out Using the Advanced DNS editor for more information.

I hope this helps to answer your question, please let us know if you require any further assistance.

Kindest regards,
Arnel C.

You must login before you can post a comment about this answer.

Yes, I do know that all domain records pertaining to the InMotion are hosted in the CPanel. What I'm trying to say is that I have the same records in my DNS on the DNS server as well. for on the Cpanel, it is listed as a CNAME. On the DNS, it is an A record. Is this a correct setup?
78 Points
2015-03-25 5:50 pm EST
A little clarification added: our AD structure uses the root domain of Our email hosted with you guys is also
78 Points
2015-03-25 5:50 pm EST
To clarify again, the original poster is actually me. I forgot to log in when I made this post originally.
78 Points
2015-03-26 11:23 am EST
Hello smetts,

Whichever server the name servers point to will be your DNS server. In this case, it is the server that houses your cPanel. The current setup you have is that and the MX record both point to a CNAME of The has an A record of the server IP address. This means the mail records looks and finds the CNAME, so it then looks to that domain name record and finds the A record, which is the IP. So yes, that is a correct setup.

Kindest Regards,
Scott M
43,761 Points
2015-03-27 9:55 am EST
Like this Question?

Forum Login

You are NOT logged in. You can still browse our Support Center.

To participate within our Community Support Forum:

Need more Help?


Ask the Community!

Get help with your questions from our community of like-minded hosting users and InMotion Hosting Staff.

Current Customers

Chat: Click to Chat Now E-mail:
Call: 888-321-HOST (4678) Ticket: Submit a Support Ticket

Not a Customer?

Get web hosting from a company that is here to help. Sign up today!