Hello Pjunjabirishtey, Sorry for the problem with logging in as the root user with your account. I noticed that you have already requested root access on your account. Root access is not automatically provided with the VPS or dedicated server accounts. It must requested. The support center website cannot help you with that, but you can use your Account Management Panel (AMP) to get access as necessary. I hope this helps to answer your question, please let us know if you require any further assistance. Regards, Arnel C.