Cpanel requires user name and password each time I login now.

rgoldman 7 years ago 0
AS of this week, there is no longer an option for "keep me logged in" or "remember me" on my cpanel login. I am required to enter the user name and password each time. What happened to the old feature?

Hello rgoldman, Sorry for the inconvenience, as Arnel had mentioned, this is due to cPanel 11.38 enforcing security tokens. That article should explain everything, and if you had any further questions, please let us know! - Jacob
Hello Rgoldman,

Thanks for the question! If you have a copy of the URL with the security token, then the system will keep you logged into the same session as you were in when you logged in previously. For example:

If you login, to your cPanel, you should see something like this:


The security token starts with "cpsess..." above. If you keep that in the URL when you access the cPanel again, then you will be placed back in that same session that you used before without having to use your credentials.

There was a recent update to the cPanel on your web server to update security. This is the cause for the change in the login procedure that you are seeing. A random security token will now be added each time you login to the cPanel. If you don't use the URL with the security token, then you will be required to use your login credentials.

If you have any further questions, please let us know!

Arnel C.