While we would not be able to view your exact settings on your computer, feel free to provide us with them. Could you provide us with what you have listed in the following fields? Server Name: Connect using: FTP Address: Username: Root Directory: Web URL: While I will not request your password as this is a public forum, be sure that it is correct as well. If you are unsure of your cPanel password, you may always reset it via the following instructions: How to Change your cPanel Password