Outlook 2016 receive problem

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I started with one email account and set it up on Outlook 2016. After some tweaking it works perfectly. Months later I'm trying to set up another email account in Outlook 2016 but it won't receive the emails and I don't remember what tweaks I used. All the Outlook settings match in both accounts. It will send out emails but won't receive, however, when I check my webmail the emails are sitting there waiting to be downloaded into Outlook. I am using IMAP with all the same settings on both accounts.
Hello design2016, Thank you for your contacting us about an issue receiving mail in Outlook. If the outlook installations are on different networks/locations the environment may differ. As a test, try rotating your email settings. For example, if you are using the non-SSL settings, try the SSL settings (and vice versa). If your problems persist, check your mail logs for additional errors, or records of your transmissions. If you have any further questions, feel free to post them below. Thank you, John-Paul