Insufficient permissions to access this page
I have worked with inmotion support without success. Basically, I am able to login to my wordpress site but when I try to access the dashboard, it says insufficient permissions to access this page. I have went through the user settings and so has inmotion support which confirmed that the access level is correct. They stated it could be an issue with my wp table prefix but I cannot see any other prefixes in php_admin. I really need to login to my account and not sure what to do.