cannot login at back-office prestashop

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I received the following error when accessing the back-office prestashop, There is 1 error

The Employee does not exist, or the password provided is incorrect.

Though i entered valid id and pwd, still the error persists. Thus, i followed the reference:


Reset the admin password via database. But, still not success.

Please help me how to resolve the above. 1 hint i tested isthat logging to the front-office no issue, only logging to the back-office have problem.



The solution provided within the article regarding resetting your password via the database is tested and does indeed work correctly. If your password is not resetting, ensure that you have appropriately followed all steps correctly as even a slight misstep can cause it to not work.

If you still cannot reset it, I recommend contacting technical support via a verified ticket and they will be able to further assist you.