Having trouble accessing my MX records through cPanel and WHM.

  • Answered
I want to add or edit my existing MX records. I tried using the Mx Entry tool in cPanel in the Email section. My MX records are never displayed - just says loading and loading and loading... I also tried to access through DNS functions in WHM. I get presented with an option to choose my domain but nothing happens after I select and click to continue.

How can I edit or add my MX records?

IMH Support Agent 5
Hello ratchild, Thank you for your question regarding adding MX records in cPanel. It is possible one of the cPanel functions is caught up and needs to be reset. If you contact our Live Support team they will be able to access your account with the proper security verification. This is a public forum, so we cannot publish account-related information. Best, Christopher M.