I am unable to install a plugin in WordPress

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installed wordpress on my new PRO hosting, when i am trying to install plugins, i am getting this message
"The package could not be installed. No valid plugins were found. Plugin install failed." support chat couldn't resolve this issue. kindly resolve this issue ASAP?
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johnpaulb-imhs1
Hello ashoktata3,

Thank you for your contacting us about an issue with "Plugin install failed" error in WordPress. We are happy to help you troubleshoot further, but will need some additional information. What specific plugins are causing this error?

Please include any additional information to help us replicate the error. If you have any further questions, feel free to post them below.

Thank you,
John-Paul