Hello BrianT,
Thank you for contacting us about emails bouncing back with a 552 email error. Check your email for any attachments, since this is often caused when they exceed the size limits of the person you are sending to, or when a file type that isn't allowed is sent. Compressing a file before it is sent can often help. If your problems persist, check your mail logs for additional errors or record of this email transmission. It may provide more specific clues into what is happening. If you are on a Shared server our Live Support team can help you check the logs for records these returned emails.
Thank you,
John-Paul
There are no attachments. The email itself is 1.45 KB in size. Here is the log entry from one of the return emails.
There are no attachments. The email itself is 1.45 KB in size. Here is the log entry from one of the return emails.
Thank you for providing more information. Since this will require further testing, I recommend submitting this to our Live Support team. This will allow them to review the actual addresses and provide account specific assistance, such as sending a test email to the charter address directly from your server.
Hello BrianT,
Thank you for contacting us about emails bouncing back with a 552 email error. Check your email for any attachments, since this is often caused when they exceed the size limits of the person you are sending to, or when a file type that isn't allowed is sent. Compressing a file before it is sent can often help. If your problems persist, check your mail logs for additional errors or record of this email transmission. It may provide more specific clues into what is happening. If you are on a Shared server our Live Support team can help you check the logs for records these returned emails.
Thank you,
John-Paul