Lately, I've had problems with my emails I send going to spam. I did a scan and found my domain is listed on a spam list. I received this error message and I'm trying to figure out how to resolve it.
Hello Abru,
Apologies for the headaches with the Blacklisting issue with your server. If they're blacklisting the server IP and this is a shared server account, then you would need to work with our live technical support team. They can get the server de-listed so that it is no longer on the blacklist. Please send your information and any bounce-back messages to our live support team and they will make it a priority to de-list your server so that you can use your email once more.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.
It appears that I'm stuck on a shared server with a domain name that has been flagged for spreading malware.
1. I ran my domain name through MXToolBox and it says my domain's IP address (205.134.234.77) was blacklisted on Spamhaus ZEN. Here's a link to the MXToolBox Analysis.
2. I looked up the IP address on Spamhaus. However... Spamhaus reports that the offending domain name is completely different than mine. Here's the Spamhaus report.
3. Doing a WhoIS lookup, the offending domain points to InMotionHosting nameservers. So I think they are an InMotionHosting customer as well, maybe sharing the same server IP as me?
Did I get anything wrong here?
How can we solve this? This is harming the deliverability of my emails (thus, harming my business) as SpamAssassin docks me points for my IP being on a blacklist.