Attempting to transfer hosting of our current website. It's been redirected on August 7th. What is BoldGrid and why do I have that installed? We asked for a back-up and migration of current WordPress site.

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Name servers have been changed succesfully.  We just want to change the hosting, not create a new website.  Our current plan included migration transfer and back-ups.  Can't find anything now.  It appears a backup was made, how to I install it?

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Chris M
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Thanks for reaching out. You've reached our public forum where we answer general topics related to hosting. The best point of contact for you will be our live support team.