Server down for the past 3 days

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The VPS server of mine is down for the past 3 days with no active or positive result. I have contacted the technical support team via chat and call but no one has a correct information regarding my server down or when this will be resolved also they are not transferring the call to their supervisor for further escalation.

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Ronnie H.
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Hello! I'm sorry to hear that you're running into trouble with your VPS. It can take some time to sort out exactly why a VPS is not responding. Given the custom software than can be installed on the VPS and the many different configurations one can use, there can be a variety of causes to such an issue.

In such cases, I normally suggest contacting Support through a verified ticket rather than a chat or call. If able, please include exactly what you mean by your server being down. This includes things like:

That last one is the most common reason I've seen for unusual VPS outages.

I hope that helps sort things out faster!

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Ronnie H.
  • Answer
  • Answered

Hello! I'm sorry to hear that you're running into trouble with your VPS. It can take some time to sort out exactly why a VPS is not responding. Given the custom software than can be installed on the VPS and the many different configurations one can use, there can be a variety of causes to such an issue.

In such cases, I normally suggest contacting Support through a verified ticket rather than a chat or call. If able, please include exactly what you mean by your server being down. This includes things like:

That last one is the most common reason I've seen for unusual VPS outages.

I hope that helps sort things out faster!