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How Do I Fix a Database Connection Error?

phenomenalimage 7 years ago in Account / Billing 0
Problem: Error establishing a database connection
Hello Phenomenalimage, Apologies for the database connections issue with the website. I have issue being investigated and I've been waiting on a result. I'm going to post a preliminary answer and get back with you. To clarify one of your comments - NO servers have been transferred. The IP addresses for those servers have been changed. The servers are the in same location (and they're the same servers). The main issue is that the DDOS attacks have unfortunately increased. So, it may still be having an effect on your server loads. I will update the answer to this question when I get another update from our systems team. Apologies for the service interruption and the slight delay in your answer. Kindest regards, Arnel C.