used wrong billing address for credit card paying for renewal

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Chad Z
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I renewed my subscribtions for ZinkhannFinancial.com for an August renewal date. I used the correct credit card, but the billing address is wrong for that card. I used the office address instead of my home address. It processed but I don't know how. The address for that card should have been (address removed).

How would you rate the customer service you received?

Satisfaction mark by Chad Z 5 years ago

perfect! I asked my question on the wrong platform but they responded quickly with the information of who to contact and it was handled wonderfully, thank you!

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IMH Support Agent 2
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Hello Chad,

Apologies for the issue with the wrong billing address.  We recommend that you update your billing address through the Account Management Panel (AMP) or contact the Customer Service team. We unfortunately cannot update this for you through the Support Center as this is a public forum.


If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.

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1
IMH Support Agent 2
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  • Answered

Hello Chad,

Apologies for the issue with the wrong billing address.  We recommend that you update your billing address through the Account Management Panel (AMP) or contact the Customer Service team. We unfortunately cannot update this for you through the Support Center as this is a public forum.


If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.