Thoughts on “Updating your Billing and Contact Information in AMP

  • Hi,

    We don’t want to renew our hosting automatically.  What can we do ?  Please tell us.   Our domain is smdleddisplay.com .  

    Thanks

    • You can change this information under the “My Subscriptions” section. Be sure to reach out to our Customer Service team if you have any trouble. They’re available 24/7.

  • Hi,

    When I tried editing my contact information to update my phone number, “Save Changes” kept getting grayed out without any indication as to why. To troubleshoot I tried adding a company name, and only then did a red marker appear under ZIP Code indicating it was a required field. Not really sure why it was initially blank in the first place, but hopefully this helps someone else out that encounters the same problem.

    A minor bug but please try to fix it so the red marker indicating that the ZIP code is required always comes out.

    Tried it on Chrome, Firefox, and Edge BTW, with the same results.

    • Thank you for reporting this issue. In the meantime, if you encounter any other problems be sure to contact our live customer service team. They will be happy to help.

  • Hello,

    Is there a possibility that the company name (as entered in the contact profile) appears on the invoice? Otherwise this document can not be used for accounting purposes…

    Thanks for your assistance.

    Jan

    • Hello usonli,

      Although you cannot remove a card once entered, if you are selling the account and do not want the new owner to see your information, you can enter a fake card number, even all 0’s.

      Kindest Regards,
      Scott M

    • Hello Donald,

      Thank you for contacting us about your issue. When you say you are not able to get online, do you mean you cannot get online at all with that specific device? Are you not able to see sites such as Google? If you can see other sites, do you mean you are not able to get to your AMP? Or to your cPanel? If one of those is the issue, what error messages are you getting? Please be as specific as possible so we can assist you.

      Kindest Regards,
      Scott M

  • Hello John-Paul,

    Thanks for your response.

    I read through the comments on this chain. One comment suggested trying another browser because IE had problems. Bingo! I tried Chrome and was able to make the changes. In IE11 windows 7, I had tried several tims over the last couple of weeks with no success. So this issue seems to me to be IE11 related.

    Thank you!

    Donna

  • The changes I make to my account contact information do not save. After I make corrections and updates I select the save button it does not churn. None of the entries I make are saving. Nothng happens. How can I change the copany name, add phone numbers, and correct case errors? Thanks.

    • Hello Bob & Donna,

      Thank you for contacting us today. Sorry to hear about your issues with updating contact information in AMP.

      Since this is just our public forum I can’t make changes from her. Please contact Live Support so they can update your Contact/Billing information. It also allows them to test your account and try to replicate the error.

      If you would like to provide information on the Browser, and Operating System you are using I can also investigate the problem further.

      Thank you,
      John-Paul

  • I am having the exact same issue on IE10.  Clicking on the Save buton after changing the contact details does nothing.  The button is blue (not grayed out) but does nothing.  I do not have the ability to install Chrome or Firefox etc.  When will this be fixed??

    • Hello Ray,

      Thank you for contacting us today. I tested this in IE11 and experienced the same problem as you.

      I have notified our development team of this issue, and they will be looking into it for us.

      Unfortunately, I cannot provide a time-frame, since it depends on the complexity of the problem.

      Sorry to hear you cannot install Chrome or Firefox. Are you able to install any other browsers, such as Safari?

      Alternately, Live Support would be happy to update your contact information. They are available 24/7 365 days a year.

      If you have any further questions, feel free to post them below.

      Thank you,
      John-Paul

  • I’m having similar issues described above, but on Chrome. The ‘Manage Payment Methods’ screen allows me to fill in my information, but the ‘Save’ button remains greyed-out regardless of what I do. I opened Safari and went through the same process, and it worked just fine. I encounter this every once in a while on Chrome–there must be special setting that aren’t always handled correctly.

  • Greetings — Perhaps this issue is local to my system and may not be a concern for most.  However, after repeated attempts, I was unable to –Save Changes– to the page at –My Account > Contact Information– using the latest version of IE11 (11.0.9600.17239 Update Versions: 11.0.11 KB2976627).  After much frustration, I switched to Chrome and was able to complete the changes without issue.  However, in IE11, clicking on SAVE CHANGES simply appeared to have no effect.  The issue for me is now resolved by employing this workaround.  Therefore, this comment is provided for informational purposes only and, as mentioned, possibly local and not necessarily affecting everyone using IE.  Thanks

    • Hello James,

      Thank you for that information. We will test that version of IE here as well to see if it is more than a local issue and if so, pass it on to our dev team.

      Kindest Regards,
      Scott M

    • Hello Don,

      We have just learned there may be an issue with IE11. Is that the browser and version you are using by chance?

      Kindest Regards,
      Scott M

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