I changed my hosting plan from a Reseller to a Pro Plan. Why do I still have 2 accounts?
I changed my Hosting Plan from R1000S to a Pro Plan and received a message that, "Order Processing
Thank You For Your Order! We Are
Processing Your Upgrade
We are currently processing your upgrade for tpjaveton.net from R-1000S to Pro Plan , which
typically takes 1-2 days to complete.
You will receive an email from us once the upgrade process
has finished."
But I have not yet received an email message and I noticed that although I made a payment for the plan change, I'm still being charged for the previous plan. Why is this charge being levied and why has the change process completed yet? Thank you
Hello Tony,
Sorry for the delay in receiving your email. Make sure to check any spam/junk folders where email is filtered. It's possible that the email may have arrived, but you just didn't see it. If you still haven't received it then contact your sales person and they can review your account to see what's happening.
If you have any further questions or comments, please let us know.
Kindest regards,
Arnel C.