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Answered

I keep getting this error message of: An error occurred while sending mail: The mail server sent an incorrect greeting+OK Dovecot ready...

victor.poon 1 week ago in Technical Support / Email updated by Arnel C (Content Marketing Coordinator) 4 days ago 1

I'm using the thunderbird mail client on my MAC BOOK pro laptop and I keep getting this error message of: An error occurred while sending mail: The mail server sent an incorrect greeting+OK Dovecot ready...

Has anyone else had this issue as well? If so, how do you fix it?

Answered

Hello Victor,


Sorry for the issue with your Thunderbird mail client on your Mac Book Pro.  I also have a MacBook Pro (running the latest version of the OS - Catalina) with an updated version of Thunderbird (60.9.1 64-bit release). Make sure to check and see if your version has been updated by going to the Thunderbird menu and clicking on About Thunderbird.  The email client should automatically upgrade if a version is available. 


I am not getting the errors that you're seeing.  Make sure to check your email settings. If they appear to be correct, then please contact our live technical support team.  They will have access to your email server and can determine if any action needs to be taken on the server-side.  If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.