Contact Us Notification Not Received

  • Answered
The contact us form appears to be working to the client (it can be filled out and completed) but there is no email sent or received on the backend. There are no error logs showing in the dashboard report either. There has been no change the notification emails simply seemed to stop abruptly. There appear to be no other errors with forms or the order process.
Hello, Thank you for your question about a contact form not sending notifications. I recommend checking the mail logs via SSH. Look for any error messages, or transmissions from your contact form. I usually search by sending email address, but this will depend how you setup your contact form. If you don't see anything in the email logs, check your settings in the form. For example, if you are using SMTP verify the email settings are correct and don't have any typos. Also, ensure Error Reporting is enabled for OpenCart, since it can provide more detailed information for your developer. If you have any further questions, feel free to post them below. Thank you, John-Paul