Logged into Webmail, No messages in inbox despite many recieved

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Hello, I've logged into webmail but none of my received email messages display in the inbox. Additionally, I have mail forwarding to a gmail address and received email messages seem to go missing there as well. Would love to talk to someone about fixing.

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JT S.
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Hello and sorry to hear about your email issue. I recommend you ensure you're not using POP3 email settings on any desktop or mobile device - only IMAP. Also, you should contact our Live Technical Support for assistance checking email logs. On a side note, I recommend following our email authentication guide to prevent spam and being marked as such..

Avatar
JT S.
  • Answer
  • Answered

Hello and sorry to hear about your email issue. I recommend you ensure you're not using POP3 email settings on any desktop or mobile device - only IMAP. Also, you should contact our Live Technical Support for assistance checking email logs. On a side note, I recommend following our email authentication guide to prevent spam and being marked as such..