Sharing Email Inboxes

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Hi there, my director has been "sharing" our main inbox ([email protected]) with two other employees but, all of a sudden this morning, she is unable to see the inbox.  Can you help? 

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JT S.
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Hello and sorry to hear about the emails possibly missing. A few recommendations:

Ensure everyone is only using IMAP to sync emails. Emails may have downloaded to an email app.

Enhance email authentication to protect email communications. This protects against spoofing and spam.

If you need to further assistance to find email, please contact our Live Support.

Avatar
JT S.
  • Answer
  • Answered

Hello and sorry to hear about the emails possibly missing. A few recommendations:

Ensure everyone is only using IMAP to sync emails. Emails may have downloaded to an email app.

Enhance email authentication to protect email communications. This protects against spoofing and spam.

If you need to further assistance to find email, please contact our Live Support.