How Are Digital Millennium Copyright Act (DMCA) Complaints Handled?

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I run a site that shares thousands of military related files for soldiers in the US Army for free. Recently I have had someone who downloaded a lot of my own content and is posting it for sale and in return filing DCMA takedown requests against my site. My current host refuses to validate the claims. For starters, documents created by government personal are considered public domain as they are part of their official duties. Secondly the accuser posts on his site that all his files were "donated" which clearly shows he doesn't own any copyrights to the content he is selling.

If I am to switch to your company for my hosting solutions I need to know if you will simply demand I remove content based off a random DCMA request, or if you will actually do the noble thing and validate that my site does not infringe on any copyrights.
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johnpaulb-imhs1
Hello, Thank you for contacting us about the correct address to send legal documents to. I definitely understand your frustration. You can mail this information to our West coast address listed on our contact page. Alternately, the Facsimile and email address listed on the PDF are accurate, and you can send them there. I have advised the correct department, so they can update the PDF as soon as possible. Thank you, John-Paul
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Scott
Hello Admish, Thank you for your question regarding Digital Millennium Copyright Act (DMCA) Complaints. We evaluate each DMCA request and validation must be provided before any action is taken. Best Regards, Scott M
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CNick
Hello Tee,

We apologize for the delay. It can take 24-72 business hours for our Legal Department to properly review. You should be hearing back from our Legal Department shortly.

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.