We've been 4 DAYS without service and without a simple and credible explanation of what happened nor an ETA.
I want to stop auto renew and as soon as the service is back online (if that happens some day) move everything away. I can understand you guys can have a problem but your communication is really poor. Just tell the truth.
Thank you for contacting us about canceling your auto-renewal. Since this is just our public forums we cannot make any changes to your account from here. Please contact our Customer Service team so they can assist you.