email address case sensitive?

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  • Answered

email address appear to be case sensitive.

For example "[email protected]" does not receive email, but "[email protected]" does receive email.

Is there a way to make the email server not case sensitive?

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JT S.
  • Answered

Hello and thanks for contacting us. Email addresses are generally case-insensitive. They may be related to any software you're using to send the email. I recommend checking email logs and contacting Live Support directly for further investigation.