I work at Wilbur Wright College in Chicago. Wright College is part of The City Colleges Of Chicago. We send emails to collect our bad debt, but recently they are labeled as spam. How can we prevent this from happening?

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Ronnie H.
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Sorry to hear that you're having trouble with your email. The thing to remember is that how an email is flagged is ultimately controlled by the recipient server. Services like Google's postmaster tools can help you find out why specific providers are flagging your mail as spam. 

As to more general advice, here is an article providing a general overview of the problem and some suggestions.

Make sure that your SPF records are set up and properly configured. Weak or missing SPF records cause a great deal of email to be rejected outright.

Similarly, set up a DMARC Record if you have not already done so. Add an email address to receive bounceback messages, which can provide more detail on what is going on.  I hope the suggestions help!

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Ronnie H.
  • Answer
  • Answered

Sorry to hear that you're having trouble with your email. The thing to remember is that how an email is flagged is ultimately controlled by the recipient server. Services like Google's postmaster tools can help you find out why specific providers are flagging your mail as spam. 

As to more general advice, here is an article providing a general overview of the problem and some suggestions.

Make sure that your SPF records are set up and properly configured. Weak or missing SPF records cause a great deal of email to be rejected outright.

Similarly, set up a DMARC Record if you have not already done so. Add an email address to receive bounceback messages, which can provide more detail on what is going on.  I hope the suggestions help!