cpanel becomes unresponsive frequently

  • Answered
I am using hostgator india hosting.

I am facing issue with cpanel. when I open file manager, till that everything is ok.

But when I try to open any html , javascript, css or php file from file manager with file size of around 20 KB OR more, I get Page Unresponsive Message (with Kill Or Wait Options)

I talked with Hostgator. They replied that your as :

> My public IP is blacklisted.
> Refer :
> This is the reason why you are facing issue logging in to your admin panel.
> You will have to contact the internet provider to unlist your IP from blacklist.
> Only then will the cpanel work effeciently.
I already contacted my internet provider too...They said No issue from their end.

How to overcome this issue ?

Your Help Appreciated

Thank you for your question regarding cPanel. I have yet to see a similar issue on our servers but HostGator is set up differently than us. However if you continue getting this error I would suggest you contact HostGator and have them review the cPanel access/error logs while you try to open a file and it may provide some insight on what is going on.

Best Regards,
TJ Edens