I used the .htaccess URL rewrite redirects doesnt work?

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I used .htaccess URL rewrite redirects to redirect my site for mobile users, I called support and support added the redirect to the htaccess file, ive been waiting and it has been 12 hours, it still doesnt work, my mobile site was made with wordpress and the new url is a "mobile.url" which i made through subdomains... cpanel/wordpress whats going on, how do i make this work?
Hello, Thank you for your question about mobile redirects. We have an article that goes over how to set up your site to redirect to your mobile version. Have you attempted those methods? Kindest Regards, Scott M