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admin not receiving emails from website

psych1 5 years ago 0
We recently had SobiPro V1.1.11 installed on our site Joomla V2.5.28. Notification emails were configured from this extension to an admin's email address. Admin is not receiving emails. Our web tech team looked into the issue and said we needed to contact our host. Any help would be appreciated.
Hello psych1,

Many times, emails can fail if they are not fully authenticating with the server when sent. As we are not too familiar with this extension, check to see if there are additional settings available to log in with the correct email address and password to send an email under that user.

Best regards,
JeffMa