Cannot receive email from our HQ in China

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xysglass com
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My colleagues cannot send emails to our domain xysglass.com. They got bounce back email saying "did not reach the following receipient(s) [email protected] on Tue, 3 Sep 2013 19:16:08 +0800
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Arn
Hello xysglass.com, Thank you for your question. We are happy to help, but will need more information to provide a full answer, such as the sending and receiving email addresses. I recommend trying our Bounce Back Parser, which can help troubleshoot a bounce. You can even easily submit a ticket to our support team if there is a problem. If you have any further questions do not hesitate to reply below. Thank you, Arnel C.