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Dear Inmotion Hosting, On Friday over live chat our bubblecarnivale.com MX host was adjusted by your rep Aarol after he did some troubleshooting. The bubblecarnivale.com email started working fine; but after this we started receiving thousands of emails from China on the [email protected] email account under the kpsd.info domain. Here is one of 1886 emails that was sent to [email protected] over the weekend. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after RCPT TO:<[email protected]>: host mx3.qq.com []: 550 Mailbox unavailable or access denied ------ This is a copy of the message, including all the headers. ------ Return-path: Received: from [] (port=53466 helo=ylmf-pc) by biz131.inmotionhosting.com with esmtpa (Exim 4.80) (envelope-from ) id 1UOTdR-0000I7-Er for [email protected]; Sat, 06 Apr 2013 06:58:25 -0700 Date: Sat,06 Apr 2013 22:02:43 +0800 From: "alumni" To: "617056869" <61[email protected]> Subject: ???? X-mailer: Foxmail 6, 15, 201, 23 [cn] Mime-Version: 1.0 Content-Type: text/plain; charset="gb2312" Content-Transfer-Encoding: 7bit X-OutGoing-Spam-Status: No, score=0.8 ????????????????????,??? Please help. Best Regards, Mike Sheahan
Hello Mikesheahan, I'm sorry to hear about your spam issues. If you find a spam hitting a specific account, it's always possible that the email account is compromised. The first step you need to take is to change the password and see if the issue continues. Also enabled your DKIM Email authentication to help reduce spam. You can also use SpamAssassin to block emails or account level filters to specifically block emails from IP addresses. Here are few articles that may help: Fighting Spam Preventing Spam If you have any further questions, please contact technical support available 24 hours a day / 7 days a week. Regards, Arnel C. Community Support