Unable to receive email replies..

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Hi, I am able to send emails but when the recipient replies, the email bounces back.. If the email was sent to a gmail id, at reply, "Your message wasnt delivered because the address couldnt be found or is unable to receive email"

  • Answered


Thanks for posting your question about troubleshooting the inability to receive replies to the successfully sent email messages for your domain. I'm sorry to see you are experiencing issues with this. Generally, this is due to the fact that the MX record either does not exist or is incorrectly configured for your domain. This is how Google determines where to send the email to your domain.

I recommend reviewing the DNS for your domain to ensure that your MX record is properly pointing to the server you want to receive email to. These records should exist in the nameservers that your domain is pointed to.

Here are some helpful articles regarding the MX records:

How to Modify MX Records Using cPanel

Changing MX records to point to InMotion servers from third party DNS

If you are a customer of InMotion Hosting, you can always contact our Live Technical Support for further assistance with your account.

I hope this helps!


Carlos D.